Frequently Asked Questions

What is an activation key?

An activation key is a unique code that unlocks access to the app. You’ll receive it after subscribing.

How do I get an activation key?

Subscribe via our website. Once payment is confirmed through Stripe, your activation key will be sent to your email and available through the website.

Where do I enter my activation key?

Open the app and enter the key on the first screen. Once validated, you’ll gain access.

I didn’t receive my activation key. What should I do?

Check your spam folder. Still missing? Contact support with the email you used to subscribe.

Can I use the same activation key on multiple devices?

No. Each activation can be entered only once on a single device. To use the app on another device, you’ll need first to reset the key from your account on the website. In case of issues, contact support.

What happens if I uninstall the app or change phones?

You can reuse your activation key on the same device. First, you need to reset the key from your account on the website. Then, you can use the app on the new device.

How do I cancel my subscription?

You can cancel anytime through from your account on the website.

Will my activation key stop working if I cancel my subscription?

Yes. Once your subscription ends, the activation key will no longer be valid and your data will be inaccessible.

Can I get a refund?

We offer refunds only under certain conditions (e.g. technical issues within the first 7 days). View our refund policy in the Terms of Service for details.

How do I cancel my MyFoodRepo subscription?

You can cancel your MyFoodRepo subscription at any time from your list of MyFoodRepo subscriptions at https://myfoodrepo.ai (requires login). Once you cancel your subscription, you will be able to use MyFoodRepo until the end of the current billing month.